A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis
نویسندگان
چکیده
There are significant structural differences between the manufacturing and service sectors at firm level, but quality management research has not yet identified similarities or in practices of these two sectors. This study examined 15 years repeated cross-sectional data for firms that applied to Malcolm Baldrige National Quality Award 1991 2006. Based on contingency theory, we looked their implementation management. More specifically, scores criteria, using 351 observations from both industry We found practices: human resource development management , xmlns:xlink="http://www.w3.org/1999/xlink">customer focus satisfaction . also relationship criteria organizational outcomes.
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ژورنال
عنوان ژورنال: IEEE Transactions on Engineering Management
سال: 2022
ISSN: ['0018-9391', '1558-0040']
DOI: https://doi.org/10.1109/tem.2022.3221851